****MED BY SAMSUNG

We bought a fridge from Samsung during December 2019 and we told by Game that if we buy that fridge we will get a R 7000-00 voucher from Samsung (there was also a sticker on the fridge) for either a domestic flight, Mr.D food voucher, Sorbet voucher, or a weekend away at a hotel for two. We just had to send an sms to a number that was given to us before 31st December 2019 which we did, now more than a month later I phoned and asked what is happening, I was told that I should have sent an email within 48 hours if I did not receive a response from the sms. 1. What was the reason for sending the sms when they do not respond, 2. Nowhere on the sticker does it say send an email as well within 48 hours. They Samsung deliberately ignored the sms in order not to honour their promotion. This is completely misleading as all we were told was to send an sms before 31st December and nothing else, why all the excuses now?