DG
Danie G

1 reviews | Active since Feb 2019

25 Sept 2020, 10:42

**** freebies

Samsung advertise the new Note20 with all these fantastic freebies, like claiming the UV Sterilizer, R4000 e-store online voucher and 32" Samsung HD tv. Bought a Samsung Galaxy Note20, went on the Samsung Members app, and did a claim on all of these items claimable. Received an email with a reference number, and stating the claim can take between 48 and 72 hours for approval. Its been 2 weeks, 336 hours later, and Samsung did not do anything else. I sent an email with screenshots to *** only to get a reply that I must send the email to *** and *** *** doesnt even exist, so the email came back unsent. Very dissapointed, I would not recommend buying a Samsung device to get advertised freebies, as they are only ********!

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply25 Sept 2020, 11:06
Official
Good day Danie

Thank you for choosing Samsung.

Your query has been escalated to the promotion team for further assistance.

Samsung does apologize for the inconvenient caused 

Regards
SamsungZA:
LZ
DG
Danie G's update25 Sept 2020, 11:08
Reviewer Update
Is it going to take another 336 hours before I actually am getting back to?