cV
candice V
1 reviews | Active since Aug 2012
10 Mar 2022, 19:00
****! False Advertising! Poor Service!
I upgraded my contract via MTN in February, I took the Samsung S21 FE + Samsung Galaxy Tab A7 hat was on the site. I received ONLY the phone on the 9th of March, no tablet, I go to MTN, MTN refers me to Samsung. I call Samsung, they have no answers either. Why are you advertising on your reseller sites if you either not holding the promotion or not providing what you are advertising for? Your Customer service is questionable. Had I known this was going to be the case, Samsung would have definitely not been my choice nor that package upgrade. I want the full.package of what you have advertised!!!!
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Replies (2)
Samsung South Africa's replyOfficial
10 Mar 2022, 19:36Good evening Candice,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply10 Mar 2022, 19:36
Official
Good evening Candice,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
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candice V's updateReviewer Update
19 May 2022, 09:4611.03.2022 This was sent to be investigated. Today 19.05.2022, an email is sent referencing a previous email. Is this the standard of service from Samsung and the turn around time? Its shocking
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candice V's update19 May 2022, 09:46
Reviewer Update
11.03.2022 This was sent to be investigated. Today 19.05.2022, an email is sent referencing a previous email. Is this the standard of service from Samsung and the turn around time? Its shocking