MT
MORGAN T
1 reviews | Active since Jul 2015
18 Mar 2019, 09:43
Saumsung Mall of Africa
I bought a J8 phone from Samsung Mall of Africa in December 2018. In February the phone just died without any explanation. I took in and only got it back on March 17 2019 and have been dealing with a guy called Washington. Now the phone does not read the second sim card and the SD card. I called them and they tell me its not their problem and i must speak to Vodacom. I am really disappointing in the service i got from Samsung.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
18 Mar 2019, 10:17Good day Morgan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply18 Mar 2019, 10:17
Official
Good day Morgan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
MT
MORGAN T's updateReviewer Update
18 Mar 2019, 17:49Still no contact from the senior customer service executive. I have gone through other customers' complaints and i note that what you have sent me is a standard reply you send. No reference number as promised. I hope your reply was not just a ruse.
MT
MORGAN T's update18 Mar 2019, 17:49
Reviewer Update
Still no contact from the senior customer service executive. I have gone through other customers' complaints and i note that what you have sent me is a standard reply you send. No reference number as promised. I hope your reply was not just a ruse.
Samsung South Africa's replyOfficial
22 Mar 2019, 10:48Good day Morgan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply22 Mar 2019, 10:48
Official
Good day Morgan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
MT
MORGAN T's updateReviewer Update
25 Apr 2019, 09:24Since i took the phone back to samsung over a month ago, no response. I was only able to use the phone for a month after buying it. Now they have my money and the phone. The service you get when you call these people is pathetic. I will never ever buy any samsung product.
MT
MORGAN T's update25 Apr 2019, 09:24
Reviewer Update
Since i took the phone back to samsung over a month ago, no response. I was only able to use the phone for a month after buying it. Now they have my money and the phone. The service you get when you call these people is pathetic. I will never ever buy any samsung product.