Satisfied customer (OMOwashday promo query dealt with promptly)

I purchased a washing machine that came with the OMO washday promo. After registering on the site, I did not receive my coupon code (despite it being sent - probably some technical issues).

I contacted the support team via the Samsung website today and got my query solved in less than 24 hours and received my coupon today. They were helpful, friendly and transparent.

if anyone else had the same issue, did what I did :)