Satisfied but disappointed.

So after I posted my disgruntled review on Hello Peter regarding my Samsung TV 2020 model which needed an LCD replacement within a year and then given the run around by T.M Electronics Samsung Authorised Customer Care & Repair Centre which have given me the most shockingly atrocious and disgusting customer service by one of the manager's by the name of Annie. (P.s They are Samsung agents which are appointed to you by GAME stores in Durban.) I was then contacted by a Samsung employee by the name of Kholofelo the very next day of posting my review on Hello Peter. I'm pleased to say she helped me to resolve my issue and we came to a conclusion which I was satisfied with. Quite polite and professional. If she had not escalated my issue I guess I would be going on 3 weeks or more without a tv. Personally I'm happy with the way the Samsung customer care handled my issue and the end result.