IJ
Ian J
1 reviews | Active since May 2021
26 Oct 2021, 17:32
Sansung 70 inch television not available in SA
Samsung could not supply a new television set for me but credit me with the original purchase price although it is currently selling for R4000.00 more. Very dissappointed in the service I received. I wanted a new television set with same specks. I requested to be credited with current selling price but were told they already accommodating me. Had to take the 70 inch back to the store myself. I will from now on support LG. Was told by Samsung that no 70 inch television sets are available in South Africa
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Replies (3)
Samsung South Africa's replyOfficial
26 Oct 2021, 18:56Good evening Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Samsung South Africa's reply26 Oct 2021, 18:56
Official
Good evening Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
IJ
Ian J's updateReviewer Update
26 Oct 2021, 19:19Thanks. Will appreciate if you can credit me with a futher R4000.
IJ
Ian J's update26 Oct 2021, 19:19
Reviewer Update
Thanks. Will appreciate if you can credit me with a futher R4000.
IJ
Ian J's updateReviewer Update
27 Oct 2021, 14:37Not sorted out
IJ
Ian J's update27 Oct 2021, 14:37
Reviewer Update
Not sorted out