Samung South Africa Trade in promotions not reliable

Hi Samung South Africa

I've used your Trade in option through the organization called Regener8.

I've followed the steps and processes required to be accepted for this promotion Trade-in option that you guys are running.

All of this started in December 3rd and we was advised by Regener8 that an indicative payment date will be the 6/01/2025 that's today.

To my displeasure I receive an email from them stipulating a generic email response from your organization That's looks like this

Dear Customer,

Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8

Please bear with us. Your payment should be remitted within the next 7 to 10 business days.

Thank you for your patience

Samsung South Africa”

Reason I call this generic is because I've seen this exact same responses in previous complaints

I'm disappointed! This isn't something I expected from a organization like samsung South Africa.