Samung Incompetence

I have a Samsung Galaxy Note Pro 12.2 tablet which during the past year and a half I have had issues with the device screen flickering and the system over heating, I have taken it to Samsung smart care center Durban Four times in the past year and a half, The technician assigned to the repair has been (Lucky) They have replaced the motherboard twice, and on one occasion reported no fault found (which is hard to believe as I wouldn't send it in for assessment if there was no fault) up to now they have not rectified the problem. Now they are testing to see if it is a battery fault, failing that they will test the LCD screen. The Tablet is now out of warranty and any repairs done now need to be at my cost. Secondly I work out of the country for 70 days at a time so I am only able to send the device in when I return into the country. I returned to SA on 1 June 2018 and went straight from the airport to Samsung care center to hand in the device. I feel that the repair to the device should still fall under the warranty as it has not been completely repaired as original fault is still reoccurring. Secondly they did not originally test the LCD screen nor Battery and therefore a thorough assessment was never done. This is an error on the technician’s side and now I am penalized because a thorough investigation on the fault of the device was NOT done. They only fixed what they thought was the problem which in this case has been incorrect. Today being 21 June 2018 I went back to Samsung repair center (Nandi Drive Durban) and spoke to the technician (Lucky), and in front of a witness he admitted that on the first 2 repairs they did not test the LCD screen nor the Battery, and today stated that the problem with the Tablet is in fact the LCD screen and that it needs to be replaced. I have also been in touch with Samsung SA in Johannesburg, there i have been sent from pillar to post with no definitive outcome, in spite of numerous phone calls and messages left they have failed to return my calls.

The gross incompetence in terms of Technical and after sales support (Kagiso Pule call agent) is unacceptable I have been trying without success to speak to management but fail to get past the coal face.