SAMSUNG!!!WORST SERVICE OF ALL TIME!!!!! DO NOT PURCHASE A THING FROM THEM!!!

We had complained because of Samsung's extremely poor service, due to promotions not being upheld, a very quick response was given by Samsung that it will be escalated and handled. We received a call from Vaughn, requesting all documents, all feedback, all correspondence once again...this being almost 3 months since the purchase of the Samsung Note20.....!!!! when asked if it has been verified that all was in place, we received a call again, after Vaughn confirmed that he received the e-mail on 8 March 2021, and everything was in place and correct, on 9 March 2021 he called and said that he had not received any e-mails.... We had said that we will now try to take this matter further with Samsung Head Office, and Vaughn said that he will contact logistics and provide feedback once again...... Sick and tired!!! We had followed each step, but are treated as though we are the ones that have not followed instruction, by Samsung!!! Truly truly ....there are no words!!!!!!! Samsung....you are messing up big time!!!!