Samsung....what a joke!!!!!!!!!

Dear Samsung, I do thank you for phoning me and attempting to pacify me, but maybe I did not explain myself properly the fist time. I don't want to hand the phone in for repairs as this will mean I will have to be without my phone indefinitely and I need it for business, all I wanted was for Samsung to repair their mistake while I wait for them to finish even if it takes 5 hrs. So one of your consultants phoned me on the 19 Apr'18 to ask if I have collected my phone.........(am stunt)then on the 22 Apr'18 your consultant phones again and asks me if my issue was resolved.....(again stunt) how pray tell me, will this issue be resolved if Samsung aren't doing anything about it or are you just hoping this issue will disappear or should I resolve this myself. If this was my fault, like say I drop the phone and the screen cracks or I spill something on the phone, then and only then will I take responsibility for the mistake, but as I got the phone with a faulty earphone jack, please explain to me how this is my fault. Therefore I expect Samsung to compromise and accommodate my needs as they are at fault........but no they hope this complaint will disappear.....and to tell me an senior customer service executive with phone me was a joke as I still have the same problem...but please see the ref: ********** 059