1 reviews | Active since Jul 2013
Samsung/WeFix - phone returned with a broken screen.
My phone was sent to Wefix from the Samsung store in Somerset Mall. I was advised by Wefix that the phone's screen was generic and that it would not be fixed under the warranty (this was all told to Samsung when I took the phone in). I declined the quote as I had an alternative method to fix the non responsive screen. The phone was collected after paying a R179 consultation fee. And after charging my phone I discovered that the screen was now broken. I basically paid R179 for WeFix to break the screen on my phone. I contacted Samsung about this and while I have received very good and helpful service from Samsung they have declined any responsibility for the damages to my phone. This I can understand but I still feel that Samsung should put WeFix under pressure to repair the screen that they broke.
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^MS
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^MS
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