OW
Oliver W

1 reviews | Active since Jul 2013

05 May 2019, 13:50

Samsung/WeFix - phone returned with a broken screen.

My phone was sent to Wefix from the Samsung store in Somerset Mall. I was advised by Wefix that the phone's screen was generic and that it would not be fixed under the warranty (this was all told to Samsung when I took the phone in). I declined the quote as I had an alternative method to fix the non responsive screen. The phone was collected after paying a R179 consultation fee. And after charging my phone I discovered that the screen was now broken. I basically paid R179 for WeFix to break the screen on my phone. I contacted Samsung about this and while I have received very good and helpful service from Samsung they have declined any responsibility for the damages to my phone. This I can understand but I still feel that Samsung should put WeFix under pressure to repair the screen that they broke.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 May 2019, 13:53
Official
Good day Oliver

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MS
Samsung South Africa
Samsung South Africa's reply07 May 2019, 21:33
Official
Good day Oliver
 
Herewith your reference number:   

***
 
Regards,
SamsungSA:^NN