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James S

1 reviews | Active since Oct 2018

09 Oct 2018, 12:24

Samsung/Vodacom Flight Voucher

Samsung/Vodacom/Flight Centre Flight Voucher.

Received my voucher (after a few attempts) earlier in the year for R5000.00. Tried to book flights urgently for this week, have yet to receive any feedback with regards to the email sent yesterday to ********** ,. Email said to wait 48 hours for a reply however that is too long to wait for an answer. I tried getting a contact number from flight centre but no one can assist me. I don't know if this is on flight centre's side but i feel that Samsung should have put proper people in place for this. Anyways doubt I'll get my flights, what a waste of time. These promotions aren't worth the hassle.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply09 Oct 2018, 12:29
Official

Good day James

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

JS
James S's update09 Oct 2018, 12:58
Reviewer Update
Hi, judging by others peoples posts on here regarding the same issue, doesn't seem like anyone was really helped. I need to fly out by Thursday afternoon but that doesn't seem likely. Anyways will wait to hear from you. Seems like the promotion was set up with sketchy intentions if there's no one who is even available to take a call. Will take this up further if not resolved. Pretty disappointed as seeing as we own a number of galaxy phones, TV's and fridges only to be disappointed by a promotion where the aim of the promo was merely to **** people into buying phones... Beware all others, if you encounter something similar, unless the store can physically give you a voucher in-hand, without you having to do several verification's, rather don't go for it. The hassle of waiting 48 hours and booking 4 weeks in advance should have been communicated prior to purchase of sale. Plus the lack of anyone who you can contact to escalate the issue is worrisome for such a big company like Samsung.
JS
James S's update10 Oct 2018, 10:16
Reviewer Update
Still waiting for a call from Samsung, responses seem automated.