SamsungSA false "gift" offer

Samsung SA clearly advertised free wireless earbuds with the purchase of a Galaxy S20 FE. After buying the mobile phone and trying to redeem this offer through the Samsung Members website/app, it asks for a unique code. Nowhere in the T&C of the offer does it mention anything about a code, so when inquiring about this through the call center, I was advised that I needed to watch some promotional video in September to get the code. In my opinion, this constitutes false advertising, as I had to jump through hoops to get this information and made purchasing decisions based on a deliberate attempt from Samsung SA to provide vague information about the offer.