"samsung's" useless customer support.

one star ONLY because I had to select to proceed...

Useless in service delivery!! Bought a S21 with the promise to receive the ultra buds, however, only after the procurement, I was told to apply for the buds via the app... FALSE and misleading advertising!!

After more than 3 weeks of almost daily calls, STILL NO feedback or answers on the status and delivery of the buds. I have followed up with phone calls and emails, getting sent from pillar to post, really note sure why must I come to this platform to vent when I'm a paying customer. Should have got an LG, at least I would have received a charger as well, which also set me back another R450-00!!