Samsung’s Unprofessionalism!!!

After putting through my complaint about my Samsung phone’s battery blowing up. A lady emailed me claiming they will collect my phone 2 weeks ago,in the same conversation she asked me to adjust my complaint I had put on Hello Peter. I refused to do so and said until and unless my problem is solved,my complaint remains. That was the last time we spoke and she now has stopped replying to my emails. I find Samsung to be so unprofessional in a case like this! This is not just a battery that doesn’t charge, the battery is literally blown up. I wish I could attach images for the world to see!