1 reviews | Active since Feb 2022
Samsung's Terrible Service
I purchased a Samsung S 21 Plus around 8 months ago and it was giving me trouble, with charging it as well as talk sound. I took it into Samsung Waterfront who sent it to WeFix for repairs. They asked me for proof of purchase which I sent them 3 x. After several weeks passed they told me that the invoice was invalid!!! They have had my phone for 10 weeks now and Samsung refuses to give me the name and the tel number of the person who made this decision. How can they possibly make a statement and not give me a chance to respond? This phone has a 24month warranty period and I am disgusted at Samsung Waterfront as well as WeFix in Canal Walk. They STILL have my phone and refuse to speak with me. I would like to escalate this with Samsung SA.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM