Samsungs Shocking Support

Bought a 55" Samsung TV from Makro on the 16th of December 2021, and for the most part was happy until I noticed light bleeding on the panel. I contacted Makro and had just missed the return period by 2 days. I was told that the Samsung panel light bleeding is something that happens and that if we contact Samsung they would sort it out. We took photos of the issue and logged a call. The technician came out, changed a few settings and proceeding to declare nothing was wrong, but proceeded to escalate the call with our photo evidence. We were then told that the apps would then create the light bleed and not the panel itself. We asked that they review the photo evidence and after nearly 2 months, we were told they refuse to fix or replace the TV, since the technician said he could not see the problem and if we want to take it further, here's the number of the ombudsman!!! I have never been so liveried at a household name like this before. I have a brand new broken TV and after this experience I refuse to advocate for Samsung ever again, not because of the brand but because of the failure they call a support team