SAMSUNG'S SERVICE REALLY STINKS

I had a Samsung refrigerator which was malfunctioning from the end of March this year, which was taken for repairs with one of Samsung Agents and this was the beginning of my nightmare, and Samsung VOC couldn't help much, we mostly leaving on take aways and fresh food which is costly, till to date my refrigerator is with the agent and no word from him or Samsung yet, what an inconvenience from the so called reputable company. please help!!!