MF
Marinus F
1 reviews | Active since Jun 2020
05 Jan 2021, 19:10
Samsungs service and flagship phones did not live up to my expectations
I'm very disappointed in this brand I have the Samsung note 10+ that got it's motherboard replaced last month and last week it had to get it's screen,battery and frame replaced and everything was a fault with the phone because it was fixed under warranty and now my wife's Note 10 also has problems charging it doesn't want to charge so thats means I'll have to take my wifes phone in a week after I got mine both phones not even a year old. I honestly just expected more from Samsungs flagship phone i drove hundreds of kilometers just to go to a samsung store and find out they can't fix it i have to take it ro a vodacom repair shop
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Replies (1)Samsung South Africa's replyOfficial
05 Jan 2021, 19:44Good Evening Marinus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply05 Jan 2021, 19:44
Official
Good Evening Marinus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
