CK
Craig K

1 reviews | Active since May 2009

15 Feb 2024, 22:29

Samsung's S24 ***** deal

Tried to purchase the new S24 on Samsungs website after being called by Sibusiso Nkosi, a sales person who told me the launch special was R4000 off and 10% discount from Samsung. He confirmed this on email after we discussed the plus option... Firstly FNB and Samsung pay doesn't work. Sibusiso did say so, but couldn't offer any alternatives, making if my problem. I still tried though and it failed. I was indifferent about Samsung Pay, but now I don't want to use it. Then there's my attempt to purchase it, only to be met with ***** website behaviour, where the screen shows I will be charged R18999, but it tries to take off R19999. In the end I gave up because the whole process was just questionable at best.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply16 Feb 2024, 08:19
Official
Good day  Craig,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK 
CK
Craig K's update16 Feb 2024, 11:59
Reviewer Update
Sibusiso has been in contact with me and try and resolve his mistake.
Samsung South Africa
Samsung South Africa's reply16 Feb 2024, 13:11
Official
Dear Craig,
 
 We have sent you an email to the email address you provided on this post. 
 
 We await your response. 
 
 Kind Regards,
 Samsung ZA
 ;^KK

Samsung South Africa
Samsung South Africa's reply16 Feb 2024, 15:11
Official
 As per your response on email, the matter has been resolved and the matter shall be closed.

We appreciate your bringing your concerns to our attention and thank you for your support.
 
 Kind Regards, 
 SamsungZA
^KK