YK
Yusuf K
1 reviews | Active since Mar 2022
26 Mar 2022, 10:38
Samsungs Putrid Promotion Service
I purchased a Samsung Galaxy S21 FE within the promotional period and received an email confirmation on 02 March 2022 for my claim for the promotional Samsung Tab A7 Lite and that delivery of such device would be made within 4 to 5 working days.
It has been 17 working days with no responses to my mails and calls being cut by the so called customer "couldnt care less" team.
I am a Client Service Supervisor myself and for a global giant like Samsung, this service is pathetic to put it lightly.
Kindly confirm if your promotions are false advertizing or Samsung does not care about brand reputation as many others are complaining
Awaiting a response.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
26 Mar 2022, 10:41 Good afternoon, Yusuf,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply26 Mar 2022, 10:41
Official
Good afternoon, Yusuf,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
YK
Yusuf K's updateReviewer Update
06 Apr 2022, 09:45Hi Samsung
I still have heard nothing back. Over a month of waiting...
Yusuf
I still have heard nothing back. Over a month of waiting...
Yusuf
YK
Yusuf K's update06 Apr 2022, 09:45
Reviewer Update
Hi Samsung
I still have heard nothing back. Over a month of waiting...
Yusuf
I still have heard nothing back. Over a month of waiting...
Yusuf
YK
Yusuf K's updateReviewer Update
11 Apr 2022, 13:3911 April 2022
Still no update ...
I dont give excuses when I have to pay for samsung products so not understanding why I'm not even kept in the loop ?
Yusuf
Still no update ...
I dont give excuses when I have to pay for samsung products so not understanding why I'm not even kept in the loop ?
Yusuf
YK
Yusuf K's update11 Apr 2022, 13:39
Reviewer Update
11 April 2022
Still no update ...
I dont give excuses when I have to pay for samsung products so not understanding why I'm not even kept in the loop ?
Yusuf
Still no update ...
I dont give excuses when I have to pay for samsung products so not understanding why I'm not even kept in the loop ?
Yusuf