NL
Nadine L
1 reviews | Active since Nov 2021
11 Nov 2021, 10:39
Samsung's promises lead to disappointments
Upgraded my cellphone contract last year November, with the upgrade I was informed of the 32" Samsung Smart TV that can be app**** for since I took the Note 20 Ultra. I app**** for the free TV 24 December 2020 and received an email stating my details will be checked and delivery should take place within 6 to 8 weeks once the details have been confirmed. It is 11 November and I phoned their customer department and was informed that they had stopped the distribution of these TV's. My husband also app**** for his TV in December and also still nothing has happened. Don't believe their promises, they will disappoint.
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Replies (5)
Samsung South Africa's replyOfficial
11 Nov 2021, 11:06Good morning Nadine ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Nov 2021, 11:06
Official
Good morning Nadine ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
NL
Nadine L's updateReviewer Update
11 Nov 2021, 15:43Received a phone call, I was asked if it is a convenient time to speak. I asked to be phoned in an hour but was forced to have the discussion immediately. After more than 6 minutes on this phone call I dropped the call in utter frustration as this consultant did not listen to me at all and clearly did not want to escalate the matter on why I did not receive the TV as promised. I was informed on Monday that I am on a despatch list although the distribution has stopped I will be informed once they start distribution again but can't be told when this would be. Absolutely useless, I will never support Samsung again!
NL
Nadine L's update11 Nov 2021, 15:43
Reviewer Update
Received a phone call, I was asked if it is a convenient time to speak. I asked to be phoned in an hour but was forced to have the discussion immediately. After more than 6 minutes on this phone call I dropped the call in utter frustration as this consultant did not listen to me at all and clearly did not want to escalate the matter on why I did not receive the TV as promised. I was informed on Monday that I am on a despatch list although the distribution has stopped I will be informed once they start distribution again but can't be told when this would be. Absolutely useless, I will never support Samsung again!
NL
Nadine L's updateReviewer Update
11 Nov 2021, 15:49My call history of speaking to Samsung regarding my application is as follow.
17 Feb 15h53 first follow up where I was informed of documentation to be corrected
22 June 14h26 + 14h44 confirmed that I will be placed on the despatch list and
8 Nov 12h48 informed about no distribution but am on despatch list.
17 Feb 15h53 first follow up where I was informed of documentation to be corrected
22 June 14h26 + 14h44 confirmed that I will be placed on the despatch list and
8 Nov 12h48 informed about no distribution but am on despatch list.
NL
Nadine L's update11 Nov 2021, 15:49
Reviewer Update
My call history of speaking to Samsung regarding my application is as follow.
17 Feb 15h53 first follow up where I was informed of documentation to be corrected
22 June 14h26 + 14h44 confirmed that I will be placed on the despatch list and
8 Nov 12h48 informed about no distribution but am on despatch list.
17 Feb 15h53 first follow up where I was informed of documentation to be corrected
22 June 14h26 + 14h44 confirmed that I will be placed on the despatch list and
8 Nov 12h48 informed about no distribution but am on despatch list.
Samsung South Africa's replyOfficial
11 Nov 2021, 15:55We do apologize for the inconvenience and undue frustration, this has caused . We will address the issue accordingly.^NM
Samsung South Africa's reply11 Nov 2021, 15:55
Official
We do apologize for the inconvenience and undue frustration, this has caused . We will address the issue accordingly.^NM
NL
Nadine L's updateReviewer Update
11 Nov 2021, 16:03Spoke to Ncumisa, she informed me that I am on the despatch list last updated 13th October 2021. She did however say that they are waiting for an updated list again.
NL
Nadine L's update11 Nov 2021, 16:03
Reviewer Update
Spoke to Ncumisa, she informed me that I am on the despatch list last updated 13th October 2021. She did however say that they are waiting for an updated list again.