Samsung's potential promo *****

I purchased a Samsung Note 20 Ultra during August 2020 as a pre-order prior to launch. Voucher of R4000 was included as part of the promo deal. Received e-mail from Samsung E-store stating received my Note 20 Ultra Voucher submission request for R4000 and was provided with a tracking number. Subsequently received an sms on 23/09/2020 providing a verified Voucher code. This included a link which I followed to select the Samsung Galaxy buds. Now 8 months later after lots of frustration, hours wasted and airtime spent on endless calls to the call center, which lead to nothing. No returned calls; still no buds. After reading endless similar complaints on Hello Peter on the NON receipt of promised goods from Samsung promo deals, maybe a good idea to contact Carte Blanche to see if they will be interested to expose this **** where people are enticed to purchase Samsung's exorbitantly expensive phones by being promised promo products which Samsung does not honour or deliver on.