Samsung's_Poor service delivery

Ref ********** 445 Samsung has not considerate of its business ethics as well as customer service. I logged a case on the 08 August 2018 concerning the phone which overheated. The device was collected and pending investigation. On the 12 September 2018 I enquired about their investigation status. Nadeem Sallie promised to revert back to me. I now know almost everyone who is suppose to help me but no one is. I have spoken to Linda, Nadeem, and John. still there is no finilisation on my quiry. This case has draged total of 54 working days.

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