SN
Saneshan N
1 reviews | Active since Jul 2019
17 Jul 2019, 12:46
Samsungs poor service
Purchased a new Samsung S10 and S10e. The S10e is not even 3 months old and has a bubble on the screen. Samsung is unable and unwilling to assist at all and requires a payment of R6500 to repair the screen. This is very disappointing considering the fact that i just made a purchase for nearly R25000 for the 2 phones. The after sales service is very poor
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Replies (2)
Samsung South Africa's replyOfficial
17 Jul 2019, 12:52 Good day Saneshan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply17 Jul 2019, 12:52
Official
Good day Saneshan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
17 Jul 2019, 13:11Good day Saneshan
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply17 Jul 2019, 13:11
Official
Good day Saneshan
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ