Samsung's poor customer care quality

I purchased a Samsung s10e and was told in store that I can claim free earbuds with the phone. I claimed the buds and got a CIT tracking number. It has been 3/4 months and they still haven't arrived. Further more, after my phone was just a month/2 months old, it had to be booked in for repairs. I still haven't received my phone back after it has been at the repair center for 5 weeks without providing me a temp phone.

Incredibly poor customer quality from Samsung