Samsungs pathetic after sales & misleading consultants

Hi all To start off with i have had a horrible experience .

Please follow email below send on 06/09/2017

Hi Charlotte On the 25.07.2017 I took my cell phone in for repairs. The problem I experience started the week before. On the 19 .07.2017 at 22:00 my phone requested that I activated a Full reset. As I was on standby that night I had to do the reset else my customers would not be able to log faults. After the reset I had numerus problems such as: · Not accepting my password even though I enter the correct password, and only after a restart was I able to was lock the phone. · Restarting on its own · Ringing but I’m unable to answer as there is no answer tab. · It would also delete all the contacts added on its own. I knew then that something must be wrong with the Main board as confirmed by Samsung Staff at the TygerValley branch. After providing them with proof of purchase for the phone which indicates that it’s still within the warrantee period I received communication to inform me that I need to Pay the costs of the repair since there is a Chip on the screen with a fine crack. Now please note that the LCD is not damaged, the phone operated 100% up until I was forced to reset it on 19 .07.2017. The chip / fine crack has nothing to do with the faults logged yet I am expected to fit the bill for the main PCB board. I have even requested (in an email) that the screen be left as it is, to just replace the broken part which in this instance is the main PCB board. Please advise how we move forward as I feel like someone that had his Car serviced on a service plan but needs to pay for it because the Wind screen has a Chip / fine crack. Also note the time span between logging the fault and this communication.