Samsung’s mobile moisture issue, yet again (known defect).

I purchased the Samsung note 10 plus from a relative about 15 months ago, which he purchased through MTN on the 10/12/2019 via a contract.

The phone started giving me a moisture detected warning about 3 months ago, despite the phone never having being exposed to water/ moisture. I proceeded to contact Samsung via their website and email. Despite my numerous efforts and attempts to contact Samsung about the issue, they have yet to reply or resolve the problem. The phone is in impeccable condition, as I take really good care of my device.

After in-depth online research, there were multiple websites, including YouTube (https://m.youtube.com/watch?v=MGDB9IB3de4) that had a lot of evidence all pointing to the fact this is a recurring issue with Samsung phones, especially the Note 10 Plus.

I am extremely upset at the fact that Samsung won’t sort the issue, as I haven’t caused the problem. As this is a defect from Samsung i had to waste my time trying to get a hold of Samsung, not to mention I would need to probably pay to fix this factory fault, I don’t understand how I should be punished for their wrong doing.

The Samsung note 10 plus at the time was a flagship device, and is probably still one of the best phones on the market, and now it’s just a paperweight as the phone is dead and won’t switch on or even charge for that matter. This is really frustrating!!

This is really infuriating from Samsung South Africa. Knowing full well that this defect is a recurring problem on their part, and yet expect their clients to cover the repair expenses even though it’s not our fault. I honestly don’t understand this concept.

This entire situation is appalling and disappointing, I am really disgusted with the time of service and customer retention by Samsung South Africa.