SB
Shawn B
1 reviews | Active since Oct 2021
07 Oct 2021, 23:57
SAMSUNGS LOW LIFE **** *****S
People please do not spend a cent on samsung products the low life *****s are robbing us blindly and cashing in on our supposedly promotional gifts. I spent R32000 cash on my note 20 and its 11months now that im still waiting. They cost me a total of R1300 for all the calls i made to them. I wrote to carte blanche asking them to investigate and xpose samsung for what they are as this is totally unacceptable. Theres over 10000s of people that havent received the promotional gifts thats still waiting for. Im hoping that ill get a positive response from cart blanche and that this nonsense comes to an end.
Helpful (0)
Replies (12)0
Replies (12)
Samsung South Africa's replyOfficial
08 Oct 2021, 07:29 Good morning Shawn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply08 Oct 2021, 07:29
Official
Good morning Shawn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
SB
Shawn B's updateReviewer Update
08 Oct 2021, 10:08Good day
Ive been getting the exact respone over and over for the last 11 months. I need action not empty words like " we have followed up on the delivery delay of your s21 claim"
"Please note your claim has been approved and your tv has been added on to dispatch list "
Ive been getting the exact respone over and over for the last 11 months. I need action not empty words like " we have followed up on the delivery delay of your s21 claim"
"Please note your claim has been approved and your tv has been added on to dispatch list "
SB
Shawn B's update08 Oct 2021, 10:08
Reviewer Update
Good day
Ive been getting the exact respone over and over for the last 11 months. I need action not empty words like " we have followed up on the delivery delay of your s21 claim"
"Please note your claim has been approved and your tv has been added on to dispatch list "
Ive been getting the exact respone over and over for the last 11 months. I need action not empty words like " we have followed up on the delivery delay of your s21 claim"
"Please note your claim has been approved and your tv has been added on to dispatch list "
SB
Shawn B's updateReviewer Update
08 Oct 2021, 10:09My name is Dillin btw i just used shawn as an alias
SB
Shawn B's update08 Oct 2021, 10:09
Reviewer Update
My name is Dillin btw i just used shawn as an alias
SB
Shawn B's updateReviewer Update
08 Oct 2021, 10:49you know what I'm actually sick and tired of repeating myself over and over.
then be put on hold for months to get a response from you.
I think I should post my entire communication history of me & Samsung here and everywhere on social media.
so then you will have all the necessary information, which will ultimately save you lots of time, get this done faster and at the same time the world sees you for what you are!!!
then be put on hold for months to get a response from you.
I think I should post my entire communication history of me & Samsung here and everywhere on social media.
so then you will have all the necessary information, which will ultimately save you lots of time, get this done faster and at the same time the world sees you for what you are!!!
SB
Shawn B's update08 Oct 2021, 10:49
Reviewer Update
you know what I'm actually sick and tired of repeating myself over and over.
then be put on hold for months to get a response from you.
I think I should post my entire communication history of me & Samsung here and everywhere on social media.
so then you will have all the necessary information, which will ultimately save you lots of time, get this done faster and at the same time the world sees you for what you are!!!
then be put on hold for months to get a response from you.
I think I should post my entire communication history of me & Samsung here and everywhere on social media.
so then you will have all the necessary information, which will ultimately save you lots of time, get this done faster and at the same time the world sees you for what you are!!!
SB
Shawn B's updateReviewer Update
08 Oct 2021, 13:15now I'm getting private response
"The issue has been logged with our Voice of Customer Advisor under the reference number:***, we will investigate and be in contact with you.^ NM"
"The issue has been logged with our Voice of Customer Advisor under the reference number:***, we will investigate and be in contact with you.^ NM"
SB
Shawn B's update08 Oct 2021, 13:15
Reviewer Update
now I'm getting private response
"The issue has been logged with our Voice of Customer Advisor under the reference number:***, we will investigate and be in contact with you.^ NM"
"The issue has been logged with our Voice of Customer Advisor under the reference number:***, we will investigate and be in contact with you.^ NM"
SB
Shawn B's updateReviewer Update
10 Oct 2021, 15:32- How long will your investigation still go on
- Tuesday I’m showing the world that Samsung is nothing but common ******* and bull****ters
SB
Shawn B's update10 Oct 2021, 15:32
Reviewer Update
- How long will your investigation still go on
- Tuesday I’m showing the world that Samsung is nothing but common ******* and bull****ters
SB
Shawn B's updateReviewer Update
11 Oct 2021, 09:27check this out everybody this Is an email I received few weeks ago
Good Day
Good Day
Kindly note that the above claim is under progress as stock will arrive on the 20th September and the delivery will resume from that day going forward.
We apologize for the inconvenience.
Kind Regards
BN Mathibedi
SB
Shawn B's update11 Oct 2021, 09:27
Reviewer Update
check this out everybody this Is an email I received few weeks ago
Good Day
Good Day
Kindly note that the above claim is under progress as stock will arrive on the 20th September and the delivery will resume from that day going forward.
We apologize for the inconvenience.
Kind Regards
BN Mathibedi
SB
Shawn B's updateReviewer Update
11 Oct 2021, 09:29this is what I received this morning:
Good morning Shawn
Good morning Shawn
Hope you well, kindly please note that the “Voice of customer” department is currently handling the matter regarding the Note 20 promotion, however we are having difficulty contacting you on the numbers provided:, kindly please provide an alternative number so that we may be able to contact you and assist further, as per the last update, dispatch had been requested for the television, however we are currently out of stock and will advise as to when deliveries will commence, thank you for choosing Samsung,
Kindest Regards
Lesley
E-store VOC Department.
SB
Shawn B's update11 Oct 2021, 09:29
Reviewer Update
this is what I received this morning:
Good morning Shawn
Good morning Shawn
Hope you well, kindly please note that the “Voice of customer” department is currently handling the matter regarding the Note 20 promotion, however we are having difficulty contacting you on the numbers provided:, kindly please provide an alternative number so that we may be able to contact you and assist further, as per the last update, dispatch had been requested for the television, however we are currently out of stock and will advise as to when deliveries will commence, thank you for choosing Samsung,
Kindest Regards
Lesley
E-store VOC Department.
SB
Shawn B's updateReviewer Update
08 Nov 2021, 11:00Why is call centre telling me that my reference number cant be located on your system ???!
SB
Shawn B's update08 Nov 2021, 11:00
Reviewer Update
Why is call centre telling me that my reference number cant be located on your system ???!
SB
Shawn B's updateReviewer Update
08 Nov 2021, 11:23Leslie will you reply please its been far too long that im being put on hold
SB
Shawn B's update08 Nov 2021, 11:23
Reviewer Update
Leslie will you reply please its been far too long that im being put on hold
SB
Shawn B's updateReviewer Update
10 Nov 2021, 05:02Do you people have any respect or decency ?
SB
Shawn B's update10 Nov 2021, 05:02
Reviewer Update
Do you people have any respect or decency ?
SB
Shawn B's updateReviewer Update
11 Feb 2022, 09:50Its 2022 im still waiting for my tv
SB
Shawn B's update11 Feb 2022, 09:50
Reviewer Update
Its 2022 im still waiting for my tv