Samsung's Lack of Efficiency

Samsung has really disappointed me as a customer.

I've been without a proper functioning TV for three months now. Initially almost half the TV had a black shadow covering the left hand side, I called and patiently followed the process I asked told to. I was told I'd a direct exchanged, then I was told I would get a credit but someone did not do their job and the credit was only processed two months later and that was only because I went to Makro where bought the TV and a Samsung representative assisted me by calling in.

Bottom line is every time I call they tell me the same story, someone takes my details and will escalate to the credit department managers via email because they apparently do not have a contact number, I mean what department does not have a contact number?? Clearly these people do not read their emails, even if they are working from home due COVID-19 there should be some sort of progress with processing customer queries.

I am not one to complain but I've been given the run around for too long. I sell Samsung products for living and if this is the service my customers are gonna get then I'd rather recommend other brands than to have them struggle like I have.