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MC
Mary-Anne Calvert

1 reviews | Active since Jul 2011

11 Jan 2019, 15:42

Samsung's lack of customer centricity

As promised in my recent complaint Samsung, I have shared my experience of your lack of customer centricity on every online platform available to me! Check out the link below. I wonder how my feedback will impact on your existing and potential customers....

https://www.linkedin.com/pulse/customer-centricity-how-impacts-your-reputation-brand-calvert/

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply11 Jan 2019, 15:44
Official
Good day Mary-Anne

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply11 Jan 2019, 15:53
Official
Hi Mary-Anne

Please refer to the feedback given to you from the VOC number ***

Regards
Samsung:^LZ

MC
Mary-Anne Calvert's update11 Jan 2019, 18:06
Reviewer Update
That is the feedback I am continuing to complain about. You have solved anything but simply abdicated your responsibility. With regard to Voice of Customer, please ask the person responsible to contact me and I will explain the purpose of the VoC platform, i.e., to LISTEN to customer feedback and take the appropriate action THAT MEETS THEIR NEEDS and resolves issues before you lose customers because of a poor customer experience. Your VoC platform may as well not exist, as you persist in repeating "solutions" that suit you and are useless to your customers!!
MC
Mary-Anne Calvert's update11 Jan 2019, 18:07
Reviewer Update
...You have NOT solved...