TW
Travis W

1 reviews | Active since Jul 2017

21 Apr 2021, 07:40

Samsungs false advertising

My house is covered in samsung products. 2 x UHD tvs, washing machine. Soundboard, microwave and laptop. I've had all the Samsung phones plus 2 x S9's. I also have the tablet. Last year I bought the Samsung s21 ultra I also bought a R900 cover to protect it just in case. It had this amazing gorilla glass so I dint think I need one. This glass was stronger than any of the other smasung phones and I've never had a scratch on them. So when they offered insurance I of course no. I mean this is top of the range. My cat knocked it off the side table. A height of 45 cm. It had a Crack from one side of the screen to the other. I was ****ed off because I hate cracks and scratches on my phones. A week later the cat did the same thing. A Crack now at the bottom of the machine running all the way across. You're selling a product which says it can be dropped from 3m height and can't handle 45 cm's? When I spoke to a sales lady she said "oh that just happens they can't land on their sides" . *** are you advertising a product and lying about it?

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply21 Apr 2021, 07:41
Official
Good morning Travis

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^NM
TW
Travis W's update21 Apr 2021, 07:45
Reviewer Update
Sorry. I have the s20 ultra
TW
Travis W's update21 Apr 2021, 14:20
Reviewer Update
Well I received the call from Samsung. And of course its not there fault. They say 3 meters but not really. It's really any height. No guarantees. Samsung, you've lots a customer. Not that it matters