Samsung’s Excuses Are Ridiculous – Terrible Quality and Service!

Two months ago, I purchased the Samsung French Door 470L fridge during a special for R19,999 from Mason’s. Delivery was quick, arriving within a day or two, but the problems began immediately.

1. Defective Right Door – Samsung’s Ridiculous Excuses

Upon delivery, I noticed that the right-side door was higher than the left. Concerned, I contacted Samsung customer service, and they assured me a technician would be sent to inspect the issue.

A third-party technician arrived 3-4 days later, and I wasn’t home, so I arranged for my domestic worker to let him in. I also specifically instructed him to keep me updated via phone. Instead, he did his own thing, made some half-hearted adjustments, and left without calling me once.

When I finally got feedback, I was met with the most outlandish excuse imaginable:

“Your floor is slightly *****ed, which is why the door is misaligned.”

Let’s break down why this claim is nonsensical: • If the floor were actually uneven, the entire fridge should be tilted, not just one door. • The left door is perfectly fine, yet somehow, the right door is 8mm higher at the top? • The gap between the doors is 18mm at the top and 10mm at the bottom, making it visually unappealing and defective.

Even if I entertained their absurd “*****ed floor” theory, the fridge should tilt in the same direction as the gradient of the floor—which is NOT the case.

2. Samsung’s Pathetic Customer Service

After the technician’s visit, I contacted Samsung customer service again, expecting a logical resolution. Instead, I was given excuse after excuse with zero accountability for the defective fridge. • They refused to acknowledge the issue, despite me providing clear measurements and evidence. • Instead of offering a replacement or proper repair, they blamed external factors (my floor) instead of the actual defect in their product. • The entire process has been frustrating, slow, and dismissive—with no real attempt to fix the problem.

3. Final Verdict – AVOID Samsung!

I purchased a brand-new fridge expecting quality and reliability from a supposed premium brand. Instead, I received: ✔ A flawed product with an obvious manufacturing defect ✔ Lazy customer service that refuses to take responsibility ✔ A technician who did nothing useful and refused to communicate

At this price point, this is completely unacceptable. If I wanted bad service and a faulty fridge, I would have bought a no-name brand at half the price. Samsung has lost my trust, and I will actively warn others NEVER to buy their appliances.

I demand a proper resolution.