IK
Ian K
1 reviews | Active since Jun 2022
20 Mar 2024, 06:48
Samsungs don't care line
I have a Samsung a53 that is still under warranty that freezes the whole time send ut in to vodacom repair shop 6 times now and they cant fix the problem so I phoned Samsungs don't care line and keeps on telling me they are waiting for vodacom to update them they will phone back but they don't even if you phone again same story. Its been 3 months now and I am done with Samsungs don't care department
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
20 Mar 2024, 09:19Good day Ian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply20 Mar 2024, 09:19
Official
Good day Ian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
IK
Ian K's updateReviewer Update
25 Mar 2024, 21:03To what email did you sent it to and from what email address as I don't see it?
IK
Ian K's update25 Mar 2024, 21:03
Reviewer Update
To what email did you sent it to and from what email address as I don't see it?
IK
Ian K's updateReviewer Update
26 Mar 2024, 20:39Hi please reply to my response as on my system I don't have any email from you and I need this matter attended to
IK
Ian K's update26 Mar 2024, 20:39
Reviewer Update
Hi please reply to my response as on my system I don't have any email from you and I need this matter attended to
IK
Ian K's updateReviewer Update
27 Mar 2024, 18:40Hi please don't ignore me just send me the email or even post it here so that other people can see if I am a idiot if you don't send it one can assume there is no email sent
IK
Ian K's update27 Mar 2024, 18:40
Reviewer Update
Hi please don't ignore me just send me the email or even post it here so that other people can see if I am a idiot if you don't send it one can assume there is no email sent
IK
Ian K's updateReviewer Update
28 Mar 2024, 16:09Well then I guess the point is proven
IK
Ian K's update28 Mar 2024, 16:09
Reviewer Update
Well then I guess the point is proven