Samsung's ***** technician

Good day. We purchased a new TV - QA55Q&70RAKXXA at the beginning of the year. After a while we noticed that there is damage to the top part of the of the screen. I started taking photo's as the problem became progressively worse over time. When the technicians came out after two month eventually. They told me the screen is cracked and there is nothing the can do. I took photographic evidence before and after the visits. The technician pressed hard on the screen and is it now badly damaged. He said that is to show me that what the screen is damaged. This was not like that before and was not part of the original problem. We purchased the unit from Hirsch in Centurion and they are just pulling up their shoulders.