1 reviews | Active since Jan 2024
Samsung's disgusting Service
I have logged a request for my fridge which is within the 10 year warranty to be fixed and i'm turned from a-z by Samsung and its external service provider Umklomelo electronics and solutions since December 2023 and it is almost a month with no resolve. i have logged multiple complaints to no resolve, neither the call center or this Umklomelo can let you speak to a manager or even have a direct contact with their complaints department which is really disgusting for company like Samsung worst of all my entire house is full of their products and all phone I use. I will never buy anything and will tell everyone not to buy from Samsung due to their very bad service. Just imagine is the high food inflation faced in S.A and no fridge for almost a month and they do not care
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM