Samsung's Cruelty -Poor service Delivery

Item: Samsung South Africa
Rating: 1
Author: Liza L

Good day

I have logged a case of my S6 that overheated and now it’s been 7 days they have not yet collected their phone or gave me a replacement phone. They have compromised my business profitability. Be aware of Samsung.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

15 Aug 2018, 14:10

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

Samsung South Africa's reply15 Aug 2018, 14:10

Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

Liza L's updateReviewer Update

15 Aug 2018, 15:10

Mr John called and made a business call with his whatapp and stated that the call is being recorded. They are conducting further investigation on the matter nontheless I am still not happy with the turnaround time and customer service granted to me. No time frame was allocated on the investigation, they careless that this is my 7th day of waiting for them.

Liza L's update15 Aug 2018, 15:10

Reviewer Update