Samsung's **** after service

I bought a Samsung 13kg Washing Machine at Game Garden Route Mall. The 2 year guarantee expires in Sept 2018. I noticed that the drum started to vibrate much more than usual and had to adjust the washing each time before spinning. After reporting that to Game, they contact Samsung who send there contracted repair company. The tech said the shocks are gone, ordered new ones, installed them after 1 week. Al 4 shocks were badly worn. Then the drum would lean to the front right when filled with water and I had to manually push it back to the left back to at least middle it. Tech guys came again, this time one with 20 years exp, said its because a broken tile. Ok me and hubby retiled the whole bathroom, still the same. So they said the will come and fetch the machine. Phoned the afternoon, asked about machine, she said its fine, she's washing her third blanket and they will deliver it the next morning. I told her to check if the shocks were fitted correctly. After phoning them again, the machine together with tech and 2 helpers armed with a leveller arrived. I put in full load of towels, still the same. Then the tech opened it up and "realised" that the 2 back shocks must be swapped, because he installed it incorrectly. After that we operate the machine again and it still vibrate exesively and they left. Went to Game talked to Sheneal, whom I can only praize for all the numerous enquiries lodge from his side. I insisted on a new machine from Samsung, but now they play a duck and dive game. Lady named Nomthula is the go to person, but you can never get a hold of her. This whole scenario is now streching over the whole of March and still no light at the end of the tunnel. I will never, ever buy any Samsung product again and would not recommend it to family or friends.