1 reviews | Active since Sept 2013
Samsung's "Buy & Get" is a total farce
The Samsung BUY & GET promotion is a total farce.
We purchased our qualifying product on 02/01/204 after which I followed the registration and redemption steps as per the pamphlet. After if's, but's and only's regarding my telephonic registration, I ended up e-mailing my relevant information on more than one occasion. I followed up earlier this week and once again forwarded all of my relevant information. No reply .............. still waiting.
This leaves a bad taste in the mouth and unfortunately also reflects very, very poorly on Samsung for partnering with Buy & Get in the fist place. People, think twice before jumping on this so-called "promo". If we had waited another two weeks, we could have bought our product for R4,000.00 less instead of basically "buying" make-believe vouchers which we have, to date, not received.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM