Samsung's BAD outsourced help acting in there name

I have contacted we fix and Samsung itself. I feel you don't care for your customers as long as you can buy its fine but thereafter they don't care anymore. I sent in a phone that was giving problems from the start. Black screen.... We were told its a software problem..... Same problem but there's a hairline crack in the screen now it's apparently according to we fix a water damage problem of which it never saw a drop in its life. The phone rating is apparently 2/5 but there's no damages to the phone (except the hairline crack) no marks or anything. The phone is apparently out of warranty according to them it was purchased in 2015 although the phone was only made and sold in 2019. How pathetic can u still get. Its not like its a cheap phone