#samsungreallysucks

One year ago- give or take a few days- I came home to find my Samsung double door fridge freezer- freezer section defrosted. To cut a very very very long story short- Samsung got their Cape Town agents Liptronics to come and look at my fridge. I paid the call out fee- even though the guy did nothing other than look. 4 technicians came over the course of the next few months. Each one had an idea of what the problem was- each version different to the last- no-one did a thing. Eventually a man with a blow torch came along and re gassed the fridge. All that accomplished was to break the only section that worked- the fridge. I have spent thousands of hours on the phone getting nowhere at a snails pace. I have logged several hello-peter complaints. I have tried begging, threatening, and being nice- to no end. After each complaint I am lulled into a false sense of hope. I get an sms, an email and a phone call....no action at all...and then nothing. All I want is for Samsung to fix my fridge- I am willing to pay---although the last person suggested I needed to pay the call out fee again- are you insane- Samsung? It's not like you did anything for the last callout fee I paid. I will not pay the callout fee again. How hard can it possibly be to fix a fridge? It has no moving parts.