Samsung/MTN 32" TV reward - Don't waste your time!

Good day,

Unfortunately it has to come to a point where I have to express my extreme disappointment and dissatisfaction with the service as received from Samsung to date.

I feel almost as If I was “conned” into subscribing to a deal with Samsung/MTN, where I would receive a free TV. Since beginning December to now I have most probably spent more in airtime and cell talk time than the value of this TV that I am supposedly getting for free.

Numerous follow ups, and every time excuses range from technical error, to courier problems, and since Feb this year we have been told that this has been put on the shipping list, and I should receive this within a week. Again last week, I was told by Leslie in call center that this has been on shipping list and will be dispatched and was placed on priority, Tuesday again I had to phone and spend 10minutes on a call, holding for Leslie, who then said to consultant taking my call he would phone back in 10minutes.

Needless to say, another wasted call and effort.

I had also emailed ***, where they say they will assist with support from their executives. and no response received.

I now am pursuing this avenue to see if this can be resolved, I am at the point of actually giving up, but feel I deserve this “reward” as it is part of my purchase agreement I entered within.

I am looking for resolution on this matter please?