JO
Justin O
1 reviews | Active since Mar 2021
09 Sept 2021, 13:26
Samsung/Liptronics Shockingly Poor Service
Our washing machine that was sent into Liptronics on the 19th August and has aparantly now burnt down. Samsung call center is completely useless and offers no further assistance and nothing but broken promises to have some one other than a script reader call us back with positive news. I am not sure how Samsung expect anyone to go this period of time without their trusted washing machine. Even their Services Manager, Wayne Peters, does not answer my call nor respond to my Whatsapp.
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Samsung South Africa's replyOfficial
09 Sept 2021, 13:32Good day Justin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Sept 2021, 13:32
Official
Good day Justin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM