AM
Ashika M

1 reviews | Active since Jan 2017

22 Jan 2017, 08:29

SamsungJ5 endless problems

<p>I recently upgraded my contract at cell c in December 2016. I opted for a Samsung J5 as Samsung has proofed to be a reliable brand over the years. Also my choice of this phone was dictated by the fact that this phone could use a dual SIM card.<br><br /><br><br />However, with just over a month of using this phone, I am left with a useless device as the internal memory of the phone is small 8g. The 16g memory card on this device also serves no purpose as all applications refuse to save on it but rather on the internal memory. This has now become a serious problem as no applications that are preloaded on this device can any longer be updated.I also cannot download any application.I&nbsp; went to cell c to enquire about the problem, however they have indicated that there is nothing that can be done.<br><br /><br><br />I am frustrated with this phone, even worse I am stuck with a useless device for 2 years the duration of my contract.My perception of the Samsung brand and Cellc is slowly changing to a negative one.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Jan 2017, 12:25
Official

This is to acknowledge receipt of your complaint.

Please be advised your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA