SB
Shane B
1 reviews | Active since Aug 2020
21 Aug 2020, 19:26
Samsung...great products, pitiful service
A defective/dented fridge was dispatched by Samsung. Reported on the day of delivery yet over 3 weeks later I am still in possession of an appliance I cannot use. “The matter has been escalated Sir,” for the tenth time isn’t fooling me anymore.
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Samsung South Africa's replyOfficial
21 Aug 2020, 19:34 Good evening Shane,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply21 Aug 2020, 19:34
Official
Good evening Shane,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS