Samsung....fly by night company....

We purchased a Samsung 49 Curved TV just over a year ago. It started giving problems. Lost picture, only sound. We logged the necessary request for assistance at Game, Cradlestone. A subcontractor of Samsung contacted us and provided us with the worse customer service ever. Firstly they send a technician with the wrong parts. Nicole then advise my husband rudely that they will attend to the problem when they can, no date or time provided. Spoke to Isram at Samsung also of no assistance. Then they start with the guarantee, saying it has expired. Isram requested a copy of the invoice, even though a copy was handed in at Game when we logged the matter. The subcontractor then promised to send a technician today. Nothing. We are utterly disappointed. We bought an expensive Samsung TV that only lasted for a year and Samsung is no where to be seen. Fly by night company.