dB
dan B
1 reviews | Active since Oct 2018
07 Jun 2021, 14:22
Samsung/Altron/hirschs (5 months and no voucher yet to the value of R10 000 as per promotion)
Samsung - Empty Promises and False Lies Very unimpressed. It has been months now with constant feedback from Supplier Hersch and requests via email to Samsung (***) and still I have not received my R10 000 gift voucher as promised as per Promotion 5 october to 31 december 20202. The only reason why i bought the expencive 65 Inch Q800T Qled Smart 8K TV was to receive the voucher as was promised by the reseller. Regards
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Replies (5)
Samsung South Africa's replyOfficial
07 Jun 2021, 14:23Good day Dan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jun 2021, 14:23
Official
Good day Dan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
dB
dan B's updateReviewer Update
08 Jun 2021, 15:31Were informed to work through Buy and Get Samsung (Nasreen) today. Several emails were send to ***. This is the email on the voucher but since December 2020 nobody respond to any emails. Were told to send email again to same email address, i have done so many times again this afternoon, no response again. so i am now sure this is a way to trick people to not claim the R10 000 voucher. Well done SAMSUNG for loosing a loyal customer forever. Samsung e store just added me in the same loop again. Need to send email to *** Nasreen, this email never ever reply, so thanks for nothing Samsung i am back where i were in December 2020 same non responsive people.
dB
dan B's update08 Jun 2021, 15:31
Reviewer Update
Were informed to work through Buy and Get Samsung (Nasreen) today. Several emails were send to ***. This is the email on the voucher but since December 2020 nobody respond to any emails. Were told to send email again to same email address, i have done so many times again this afternoon, no response again. so i am now sure this is a way to trick people to not claim the R10 000 voucher. Well done SAMSUNG for loosing a loyal customer forever. Samsung e store just added me in the same loop again. Need to send email to *** Nasreen, this email never ever reply, so thanks for nothing Samsung i am back where i were in December 2020 same non responsive people.
Samsung South Africa's replyOfficial
09 Jun 2021, 09:15Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply09 Jun 2021, 09:15
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
dB
dan B's updateReviewer Update
17 Jun 2021, 18:15Good day Samsung. I took the liberty to escalate this to the consumer protection council to stop any more people being trapped in the same **** of promised vouchers being given (to be claimed through your website with no way to claim or email address on the claim with no response ever). PLEASE ALL PEOPLE DO NOT FALL FOR THE BUY AND GET VOUCHERS FROM SAMSUNG (empty promises). You will not receive your voucher mine worth R10000. hopefully the consumer counsel will stop samsung from using misleading advertisment to sell there products with discount of up to r10000.
dB
dan B's update17 Jun 2021, 18:15
Reviewer Update
Good day Samsung. I took the liberty to escalate this to the consumer protection council to stop any more people being trapped in the same **** of promised vouchers being given (to be claimed through your website with no way to claim or email address on the claim with no response ever). PLEASE ALL PEOPLE DO NOT FALL FOR THE BUY AND GET VOUCHERS FROM SAMSUNG (empty promises). You will not receive your voucher mine worth R10000. hopefully the consumer counsel will stop samsung from using misleading advertisment to sell there products with discount of up to r10000.
dB
dan B's updateReviewer Update
29 Jun 2021, 14:28SAMSUNG are very very bad to sort a complain out.
Favourite tactic of SAMSUNG is to ignore all complaints. you can send and phone every day just never get feedback.
Please all be worned, do not make use of any specials with a coupon code you suppose to claim from samsung site.
Favourite tactic of SAMSUNG is to ignore all complaints. you can send and phone every day just never get feedback.
Please all be worned, do not make use of any specials with a coupon code you suppose to claim from samsung site.
It is a big ****, you will just run round and round to claim your voucher never to receive it from Samsung. You will then overpay for the product buy thinking to receive the discount on a later stage. The R10 000 voucher I were suppose to receive still waiting for the voucher or any feedback since December 2020 and just never get feedback again.
dB
dan B's update29 Jun 2021, 14:28
Reviewer Update
SAMSUNG are very very bad to sort a complain out.
Favourite tactic of SAMSUNG is to ignore all complaints. you can send and phone every day just never get feedback.
Please all be worned, do not make use of any specials with a coupon code you suppose to claim from samsung site.
Favourite tactic of SAMSUNG is to ignore all complaints. you can send and phone every day just never get feedback.
Please all be worned, do not make use of any specials with a coupon code you suppose to claim from samsung site.
It is a big ****, you will just run round and round to claim your voucher never to receive it from Samsung. You will then overpay for the product buy thinking to receive the discount on a later stage. The R10 000 voucher I were suppose to receive still waiting for the voucher or any feedback since December 2020 and just never get feedback again.