Samsung Zfold 5 Complaint

I'm getting a bad after sale service from both Samsung and Digital Experience in Fourways Crossing. Last year i took my phone in for repairs on a screen damage which when it was repaired as the phone was still under SmartCare+ i complained of the repairs as the phone came back with moisture and some water drops on the rear camera and one camera was always taking blur pictures, the simcard slot tray was also missing as i had to buy a new one. I was advised the phone will be booked in again so they can sort it out so i didn't pay the excess. The guy who was assisting me was apparently fired due to similar complaints from clients as i had to wait for over 2 months. I returned the phone about 3/4 weeks back after i accidentally dropped my phone in water which was less than 300ml deep and not even for 5 seconds i took it out before it reached down. The phone stopped working minutes later. Now Digital experience is not willing to assist me as they are saying i should pay about R39000 and i was advised to contact Samsung and i've been trying to do that and no one is responding to my mail and when i call i'm told i should just send an email. Digital experience whom are the one who repaired my phone initially are now telling me i should come collect my phone unrepaired as this is not their phone, it belongs to samsung and i should take it there. Their words were "We are not a repair centre, we just facilitate the process for our customers of which you are not one." This is completely not fair from both entities as this is daylight ****ming after they created all the problems on my phone when i left it at their care.