Samsung Zfold

I got my Samsung zfold3 on the 16/12/2021

3 months later i mailed Samsung as I've noted a crack in the fold screen and has been back and forth with this device as I've taken this phone in 5 times since i have it to be repaired, meaning the fold screen kept cracking making the device to stop working. I have been with Samsung since 2013 and most of my appliances in my home is Samsung. I must say this is the only device that I've been having such major issues with. I was in hospital for a brain operation and had to get my laptop to sort out outside businesses as i was not able to use the device as that was the 4th time the device broke. All these times the device was fixed by SSS center in Edward street, however this last time around they refused to repaid the device as they say its out of warrantee due to fall damage.

The device never fell but it pealed on the edges due to a cover i put on it. However the problem was not from the pealing or scratches but from the fold screen that's cracking again and again like before.

Knowing this i called the SSS center and was told by a lady in the store that i could come in and i would be able to make use of one of their loan phones.

Manager Shakeel kept telling me to be honest and say that I've dropped the device, making me a **** in-front of other people. also just to leave there without a loan device as according to Mikaeel there was no loan phones available, telling me that his manager would not have told me that over the phone making me look like a complete fool. I am surely disgusted with this services as I have only been a loyal customer to Samsung for many years just to be treated like a **** I've travelled the world and never been disrespected like that.

I received a call back from tell us at Samsung only to be told my device will not be fixed in warrantee I'm really shocked and disappointed that the consumer got to pay for a faulty device that keeps breaking. Every time the device get fixed it only last a few months before we back to square one.